CUSTOMER CARE

How can we help?

Everything you need to know about orders, sizing, care and returns.

Orders

If you need to make a change, contact us as soon as possible. We cannot guarantee changes once an order has entered processing.

You will receive an order confirmation at the email address used at checkout.

Contact us as soon as possible with your order number and the correct details. We will do our best to help before the order is processed.

Shipping & returns

Orders are currently prepared within 1 to 2 business days.

Free shipping is available on orders over €120.

If tracking is available for your shipment, you will receive the details once your order is on its way.

Returns are currently accepted within 30 days. See our Shipping & Returns page for the latest return information.

Contact us with your order number and we’ll guide you through the next steps.

Sizing

Use the Size Guide on the product page and check the fit note before ordering.

Check the fit information on the product page. If you are still unsure, contact us and we’ll help you choose.

The Size Guide is available directly on each product page next to the size selector.

Product care

Rinse after swimming. Hand wash gently in cool water. Dry flat in the shade. Avoid bleach, dryers and rough surfaces.

We recommend gentle hand washing to help preserve the shape, colour and finish of the piece.

Small variations can be part of the character of pieces made in small batches and with tactile finishes.

Woman rinsing off with a hose on a boat after a swim

How to care for your swim

Rinse after swimming.

Hand wash gently in cool water.

Dry flat in the shade.

Avoid bleach, dryers and rough surfaces.

Still need help?

Send us a note and we’ll get back to you as soon as we can.

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