CUSTOMER CARE
How can we help?
Everything you need to know about orders, sizing, care and returns.
Orders
Can I change or cancel my order?
If you need to make a change, contact us as soon as possible. We cannot guarantee changes once an order has entered processing.
How do I know my order is confirmed?
You will receive an order confirmation at the email address used at checkout.
I entered the wrong shipping information. What should I do?
Contact us as soon as possible with your order number and the correct details. We will do our best to help before the order is processed.
Shipping & returns
When will my order ship?
Orders are currently prepared within 1 to 2 business days.
How does free shipping work?
Free shipping is available on orders over €120.
Can I track my order?
If tracking is available for your shipment, you will receive the details once your order is on its way.
Can I return my order?
Returns are currently accepted within 30 days. See our Shipping & Returns page for the latest return information.
How do I start a return?
Contact us with your order number and we’ll guide you through the next steps.
Sizing
How do I choose my size?
Use the Size Guide on the product page and check the fit note before ordering.
What if I’m between sizes?
Check the fit information on the product page. If you are still unsure, contact us and we’ll help you choose.
Where can I find the size guide?
The Size Guide is available directly on each product page next to the size selector.
Product care
How should I care for my Babao swimwear?
Rinse after swimming. Hand wash gently in cool water. Dry flat in the shade. Avoid bleach, dryers and rough surfaces.
Can I machine wash my swimwear?
We recommend gentle hand washing to help preserve the shape, colour and finish of the piece.
Will every piece look exactly the same?
Small variations can be part of the character of pieces made in small batches and with tactile finishes.
How to care for your swim
Rinse after swimming.
Hand wash gently in cool water.
Dry flat in the shade.
Avoid bleach, dryers and rough surfaces.